Refund policy

Returns
Our policy lasts 30 days.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
We cannot accept a return if-
- Any item not in its original condition is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Unfortunately we can’t offer you a refund or exchange if -

you change your mind
your circumstances change
you find cheaper products elsewhere.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or Credit note.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, or Credit note issued within a certain amount of days.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at ksclevin@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. At our discretion we may offer you a credit note instead.

2nd.Hand.Items you may only receive a refund if the goods are faulty, but a Store Credit will be issued when the purchase is a Vinyl Record

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item or either a lower or equivalent priced item, send us an email at ksclevin@gmail.com

and send your item to: kings sound centre, 210 Oxford St. , MWT, Levin 5510, New Zealand.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Shipping
To return your product, you should mail your product to: kings sound centre, 210 Oxford St. , MWT, Levin 5510, New Zealand

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.