Shipping policy

Freight and Delivery

Freight can be expensive. Appropriate freight will be added to all orders, where a freight amount has been selected and this differs from the correct freight cost then Kings Sound Centre Ltd. will advise the customer before delivery of the product is made.

If there is a refund on the freight charge, it will be issued to you where appropriate.

Some products ordered through the Website may need to be installed by  Kings Sound Centre Ltd or require assembly. This is optional rather than being freighted directly to your address from our warehouse. To ensure that the product is assembled and set up correctly, your order can be forwarded Kings Sound Centre Ltd. We will contact you to arrange a convenient time to collect the product.

Delivery from our store will incur extra charges.

Depending on the location there may be a freight component with the delivery but this will be discussed and agreed before the delivery takes place.

We will only deliver products ordered through the site to a location where we provide delivery services.

You may obtain further information on the site about our delivery timeframes and how we deliver certain products. The delivery fee for your order depends on the type of product you order (in particular, the size and weight of the product).

You agree to comply with certain delivery requirements specified below and such other requirements that we notify you when you place your order through the site.

We also recommend that you be present to accept the delivery of your order if you have paid by credit card.

We may require the person accepting the delivery of your order to provide us with proof of that person's identity (including photographic identification). If the order has been paid by credit card, then we may also ask you to show us the credit card for us to conduct our verification checks.

If there is no one or no appropriate person (for example, above 18 years old) at the delivery address to receive the order or, if you are required to be present at the time of delivery and you are not present at that time, then we will not deliver the products you have ordered. In this instance, we will endeavour to contact you or you may contact us to arrange for delivery at a different time, and we may charge you an additional delivery fee for that replacement delivery.

You acknowledge and agree that any person at the delivery address who receives the products is authorised by you to receive your order.

Please inspect your order when it arrives by courier. In the unlikely event that an item arrives damaged on delivery, then you should refuse to take receipt of that product and notify us immediately through our contact us link on the Website.

If you notice damage to a product after delivery, you should notify us immediately. Please keep the original packaging if we need to organize a claim against the freight company. Freight companies only consider freight claims lodged within seven days of delivery. If you do not contact us within seven days, a claim can not be made. Please refer to our returns policy below for further information on how to return product.